(888) 815-6268
Email Customer Service: service@itredrock.com
Service Info: northern CA
Terms And Conditions Of Service
Regular service shall be available during normal business hours 8:00am–5:00pm, Monday–Friday. Minimum of two (2) hours per service request
Overtime service shall be upon request during all other hours
Overtime/Emergency service shall be charged at a rate 1 ½ times that of the prevailing T&M Rate (Emergency service is only available to maintenance contracted customers)
Overtime/Emergency service shall be charged at a minimum of four (4) hours
ALL service will be considered chargeable until the technician makes an on-site determination
Customer service will respond within 24-48 hours to schedule a technician to be on site
RATES: Per hour and per technician
Voice / Data - $ 137.50
Security / Fire - $ 155.00
AV / IT / Computers - $ 137.50
We also offer telephone support which is due upon service
Telephone Support - $55.00 per ½ hour
Telephone support is scheduled per technician availability
RedRock Service Department OFFICE Hours are 7:30 am to 4:00 pm Monday through Friday
Service Email: Service@itredrock.com
Service Number: 866-570-6919 option 2
Service After-hours/Emergencies: 877-468-9414