Toll Free: (866) 570-6919
Email Customer Service: service@itredrock.com

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Service Info: Southern CA

 

Terms And Conditions Of Service

  1. Regular service shall be available during normal business hours 8:00am–5:00pm, Monday–Friday. Minimum of two (2) hours per service request

  2. Overtime/Emergency service shall be upon request during all other hours

  3. Overtime/Emergency service shall be charged at a rate 1 ½ times that of the prevailing T&M Rate

  4. Overtime/Emergency service shall be charged at a minimum of four (4) hours

  5. ALL service will be considered chargeable until the technician makes an on-site determination

  6. Customer service will respond within 24-hours to schedule a technician Monday - Friday

RATES: Per hour and per technician

Voice / Data - $ 90.00

Security / Fire - $ 125.00

AV / IT / Computers - $ 95.00

We also offer telephone support which is due upon service

Telephone Support - $50.00 per ½ hour

Telephone support is scheduled per technician availability

RedRock Regular Office Hours are 8:00 am to 5:00 pm Monday through Friday

Service Email: Service@itRedRock.com

Service Number: 866-570-6919 option 2

Service After-hours/Emergencies: 877-468-9414